General Conditions of Sale
These General Conditions of Sale are drawn up in the English language and govern the supply and sale of products and/or services on the site https://www.kartell.com ("Site"), with the Customer's home being the agreed shipping destination (identified on the Site by the wording "Receive it at home").
Kartell is a registered trademark of which Kartell S.p.a
1. Identification of the seller
The products and/or services purchased on the Site ("Products") are offered for sale and sold by International Business Group (Majestic) L.L.C., Al Maktoum Street, MKN 30628 -95105, P.O. Box 006422, Dubai, ("IBG or "Seller"), The Site is managed and maintained by or on behalf of Kartell S.p.A with its registered office in Italy, Via delle Industrie, 1 - 20082 Noviglio (MI) ("Kartell")
2. Applicable legislation and browsing on the Site
The supply and sale of the Products on the Site constitutes a distance contract governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
Customers are required to carefully read these General Conditions of Sale, which they are allowed to store and reproduce, as well as all other information that the Seller provides them with on the Site, both before and during the purchase process.
The applicable General Conditions of Sale are those in force on the date of submission of the purchase order. They can be amended at any time unilaterally by the Seller. Any changes and/or new conditions will be effective from the moment they are published on the Site.
These General Conditions of Sale do not govern and are not responsible for the sale of products and/or the provision of services by parties other than IBG who are present on the Site through links, banners or other hypertext links. On the websites that can be consulted through these links, IBG and Kartell do not carry out any checks and/or monitoring and are therefore not responsible for the content of these sites or for any errors and/or omissions and/or infringements of the law by them.
These General Conditions of Sale are applicable in the following countries: United Arab Emirates.
3. Purchases on the Site
3.1. Who can make purchases
Only those aged 18 and over are permitted to purchase Products on the Site.
Customers who are considered consumers and Customers who are not considered as such are permitted to purchase Products on the Site.
Consumer means natural persons acting for purposes not related to the business, entrepreneurial, artisanal or professional activities possibly carried out, over the age of 18 (or, if younger, authorized by their legal representative). The inclusion of a VAT number during the purchase process indicates that the purchase has been made for purposes related to such entrepreneurial, commercial, craft or professional activities.
The Site is exclusively for retail sales. Under no circumstances may resellers, wholesalers or, in general, anyone who intends to purchase the Products for resale thereafter, make purchases on the Site; IBG therefore reserves the right not to accept orders from individuals who, due to the quantity of products ordered, the frequency and continuity of orders placed and the recurring nature thereof, or other elements that will be evaluated from time to time, may be considered irregular in view of the normal consumption and usage needs of end consumers, families and businesses.
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3.2. Customer registration and obligations and guarantees
Products can be purchased on the Site only by registering on the Site.
Registering on the Site is free. To register on the Site, the Customer must fill in the appropriate form by clicking on "Register/Login".
Registering on the Site allows Customers to carry out the following activities:
- consult the status of their orders online and check the "history" of orders placed (for example, by clicking on the number of each order placed, it is possible to check the order details in full, including the product details, the shipping address and the billing address);
- follow the shipment tracking directly from the order history;
- manage their delivery addresses to speed up new order placements;
- access the after-sales service faster by entering "online reports" directly from their order history;
- receive product offers, subject to consent, in accordance with the IBG registration privacy policy;
Furthermore, by accessing their personal area ("Login"), it is always possible:
- to manage information relating to their personal profile (for example, to change the password used to access the restricted area);
- to change data relating to the shipping or billing address and/or add new shipping addresses;
- to modify and manage their preferences and privacy consent.
The Customer affirms that the personal information provided during the registration process on the Site is complete and truthful and undertakes to hold Kartell and IBG harmless and indemnified from and against any damages, compensation obligations and/or sanctions arising from and/or in any way connected to the Customer's infringement of the Site registration rules or rules on the storage of registration information.
In case of a breach of the prohibitions contained in the article hereunder, Kartell and IBG reserve the right to take all necessary actions to stop such breach, including suspending access to the Site, cancelling the Customer's registration, or refusing to accept or cancelling orders.
3.3. The Catalogue of products offered on the Site
The Site represents:
- Products and services of the so-called National Catalogue, i.e. products that are offered to all users
3.4. Purchase limits
The purchase of featured products is subject to a maximum limit in one cart, represented by a maximum number of 3. Further limitations may be implemented for promoted products, which will be specifically listed as "limited offer applies" (or similar wording) and may be subject to a daily purchase limit of only one item for each customer.
In case of a breach of the prohibitions contained in the article hereunder, Kartell and/or IBG reserve, as the case may be, the right to take all necessary actions to stop such breach, including suspending access to the Site, cancelling the Customer's registration, or refusing to accept or cancelling orders.
4. Information required to conclude the contract
IBG and Kartell inform the Customer that:
- to purchase one or more Products on the Site, the Customer must fill out an order form in electronic format and send it to IBG electronically, in accordance with the instructions that will appear on the Site from time to time;
- before taking steps to submit the order form, the Customer will be able to identify and correct any data entry errors by following the instructions indicated on the Site from time to time, and which will accompany the various stages of the purchase; they must also accept the General Conditions of Sale;
- the contract is concluded when the order form reaches the relevant server of the natural recipient of the order;
- once the order form has been registered, the Customer will receive an "Order Registration Confirmation" email at the email address indicated at the time of the order, containing: a summary of the General Conditions of Sale and the special conditions applicable to the contract, the indication of the seller in addition to information relating to the essential characteristics of the product purchased, the detailed indication of the price, the payment means used, the delivery costs and any additional costs, as well as the standard instructions on withdrawal and the template withdrawal form;
- in the "Order completed successfully" email, the Customer will also find a reference to the "Customer Order Number", which they must then use in any subsequent communication with IBG, as well as a summary of all the Customer data entered in the order. The Customer undertakes to check that it is correct and to promptly communicate any corrections through the Online Customer Service, which can be contacted by accessing the "Customer Service" section of the Site or by retrieving the order details on the Site from the "Order History" or from the "Track your order" section;
- the Customer will be able to access their "Order Details" and check its status through the "Order History" section of the Site;
- from within the "Order Summary", it is possible to make reports and/or request information by way of the "Online Assistance Service";
- Kartell and/or IBG, as the case may be, reserve the right to refuse orders made by:
- a Customer with whom it has an ongoing legal dispute;
- a Customer who has previously breached the conditions and/or terms of the purchase contract with Kartell or IBG;
- a Customer who has been involved in fraud of any kind and, in particular, fraud relating to credit card payments;
- Kartell and/or IBG, as the case may be, also reserve the right to refuse orders from customers who have released false, incomplete or otherwise inaccurate identification data.
- the order form will be filed for the time necessary to execute it and, in any case, in accordance with the law. To access their order form, the Customer can follow the procedure defined in the "Purchase orders" paragraph;
The languages available to users to access the booking service are: Italian. Customer Service is able to communicate with customers in Italian and English.
5. Availability of Products
IBG is a virtual reseller that lists its products and services based on the availability communicated by its suppliers. The Site constantly undergoes automatic updates to ensure the availability communicated by suppliers reflects what is indicated on the Site as accurately as possibly.
Within the information sheet relating to each Product ("Technical Sheet"), there will be a special section containing information on the availability of the latter. In the event that the Product is accompanied by the wording "On Request", the Customer can take steps to book the Product, which will be ordered by IBG on behalf of the Customer, who will be notified by email when it becomes available.
5.1. Product Unavailability in Single Orders
Due to simultaneous purchases on the Site, it may be that the Product, even if accompanied by the wording "Immediate Availability", is not immediately available after the submission of the order ("Single Order"). This is for technical reasons. Where the ordered Product is unavailable, without prejudice to the Customer's rights conferred by law IBG will immediately notify the Customer by email. The Customer will then be entitled to immediately terminate the contract, without prejudice to the right to compensation for damages. The termination of the purchase contract pursuant to this paragraph entails the termination of the credit agreement, ancillary to the purchase contract, if any, entered into by the Customer.
In the event that the Customer makes use of the right of termination, and the payment of the Total Amount Due has already been made, IBG will refund the Total Amount Due without undue delay and, in any case, within 14 days of termination of the contract. The refund amount will be communicated to the Customer via email. This amount will be credited using the same payment method used by the Customer for the purchase, according to the provisions of the "Payment Methods" section.
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5.2. Product Unavailability in Multiple Orders
In the case of orders relating to multiple Products ("Multiple Order"), if the unavailability concerns only some of the Products covered by the Multiple Order – without prejudice to the Customer's rights conferred by lawand without prejudice to the application of the previous paragraphs, if the unavailability relates to all Products ordered – IBG will immediately notify the Customer by email. The Customer will therefore be entitled to immediately terminate the contract, but only as regards the Product and/or Products that have become unavailable.
In the event that the Customer makes use of the right of termination the purchase contract concerning the Product and/or Products included in the Multiple Order and that have become unavailable will be partially terminated, but only as regards such Product/s, with the amount due in respect of such Products consequently being paid back, if it has already been paid, including delivery costs, calculated as indicated in the "Delivery methods, costs and terms" section below, and any other additional costs due in specific relation to such Products ("Partial Amount Due ").
The entire Multiple Order can be terminated only if the Multiple Order Products that have become unavailable when other Multiple Order Products are available are proven to be clearly ancillary. In this case, the rules on Product Unavailability in Single Orders will apply.
6. Product Information
Each Product is accompanied by a Technical Data Sheet that illustrates its main characteristics based on the information provided by the manufacturers of the goods. Kartell reserves the right to modify the Technical Data Sheets, without the need for any prior notice.
Kartell will do its best to ensure that the images of the Products published on the Site, accompanying the Technical Data Sheet of a Product, represent the Products offered for sale as closely as possible. The Product colours, however, may differ from the actual colours due to the way users have set their IT systems or computers to display them. Furthermore, the images in the Technical Data Sheet may differ in size or in relation to any ancillary products.
The Site may also contain general purchasing support information, such as that present, by way of example, in the Glossary or in the Buying Guide. This information is intended as general information material that does not represent the Product's actual characteristics. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the Customer will prevail.
7. Prices
All prices published on the Site are expressed in Dirhams and are inclusive of VAT (and WEEE contributions, where applicable).
Due to various factors, including the commercial policies of the trademark owners, the price of the Products offered for sale on the Site may be different from that used in the Stores
For products booked on the Site with In-Store Purchase mode, the Store undertakes to ensure the price displayed by the Customer on the Site remains valid.
In the event that a list price is indicated on the Site next to the price of a Product, the latter will refer to the usual recommended retail price and will not represent the selling price.
8. Methods, costs and terms of delivery
The Products will be delivered to the shipping address indicated by the Customer in the order form within the United Arab Emirates. ("Home Delivery").
8.1. Place of delivery
Home Delivery is understood as street level, except:
- if communicated otherwise by IBG Customer Service;
- as provided in the Product Technical Data Sheet;
- if the service "deliver to the required floor" is purchased, where provided.
In the event that delivering "to the living area" proves impossible because the stairs and doors specified in the Product Data Sheet or communicated by IBG Customer Service do not meet the size requirements, the Courier will deliver the Product at street level. In case of rejection by the Customer, IBG will still charge the delivery costs.
The Customer is required to report any particular characteristics relating to the place of delivery of the Product and/or its location. In the event that they fail to provide such information or provide incorrect information, any additional costs that IBG must cover to complete the delivery of the Product will be at their expense.
8.2. Delivery costs
The Delivery costs in the territory of Dubai, Sharjah and Ajman are the following:
- free of charge for purchase above 1500 dhs
- 100 Dhs for purchase below 1500 Dirhams
For the other Emirates the delivery costs are 150 Dhs for all the purchases.
The shipping price including the surcharge is calculated in the cart after entering the shipping address. In case of doubts about the destination, the Customer is invited to ask for information by accessing the following section of the Site: "Online Customer Assistance Service".
8.3. Charges in case of withdrawal
In the event of partial withdrawal from Multiple Orders or partial termination of the purchase contact, the amount of the delivery costs to be reimbursed to the Customer will be calculated based on the weight of the Product subject to withdrawal or termination, by proportionally breaking down the Home Delivery costs in relation to each Product that is part of the Multiple Order, with those attributable to the returned Product being paid back. In any case, the amount of the Home Delivery costs to be paid back will never exceed that actually paid by the Customer.
8.4. Charges for Additional Delivery Services
It is possible to purchase "Additional Delivery Services".
The list of "Additional Delivery Services" available in relation to each Product and their detailed description will be provided in the Product Sheet, via the "Additional Services" button, and in the cart, indicating their exact cost and the details of the service (in Euros and VAT included), and in any case before the Customer sends the order, as the availability and cost of the service are often linked to the destination of the goods.
If the right of withdrawal is exercised, all Home Delivery costs will be paid back to the Customer, including those relating to the "Additional Delivery Services" purchased by the Customer, while the costs for any "Additional Services", other than "Additional Delivery Services", possibly purchased by the Customer, will not be paid back.
8.5. Customer recommendations and obligations upon delivery
The Customer is advised to check on delivery: that the number of packages delivered corresponds to what is indicated in the transport document sent in advance via email; that the packaging is intact and not damaged, wet or otherwise altered; and that the sealing materials (adhesive tape or plastic strapping) have not been tampered with in any way.
The Customer acknowledges that there is a specific obligation to collect the Product under the purchase contract. In case of unsuccessful Home Delivery due to the recipient being away from the address specified in the order form, after two attempts at successful delivery, the package will be left "in storage". In the event of failure to collect the Product from storage within five working days from the day following that on which the Courier left the delivery note, the contract will be considered terminated and the purchase order consequently cancelled. Once the contract is terminated, IBG will reimburse the Total Amount Due within 14 working days following the termination of the contract, if already paid by the Customer, less the costs of non-delivery of the Product, the costs of returning the Product to Kartell, and any other expenses incurred due to non-delivery as a result of the recipient's absence. The termination of the contract and the refund amount will be communicated to the Customer by email.
In the event of failure to collect the shipment more than twice, the Customer will not be able to make further purchases on the Site. In the event that such individuals place orders in breach of this provision, the purchase contract may be considered terminated, with the Total Amount Due consequently being reimbursed, if paid, according to the procedure and timing referred to in the "Payment Methods" section. The contract's termination will be communicated to the Customer by email.
8.6. Terms of delivery
The Home Delivery times are indicated on the Site in the "Shipping" section accessible via the heading of the same name in the footer of the Site or in the product sheet. They start from the expected shipping date indicated in the product sheet. Furthermore, based on the shipping address entered, the expected delivery date is calculated more precisely in the cart. In the event of failure to indicate the Home Delivery time, it will in any case take place within thirty days from the date the contract is concluded. In the event that the Customer, if available, chooses delivery to the required floor and/or home delivery, which provides for delivery on appointment, the Home Delivery times indicated on the Site refer to the date of the telephone notice as opposed to that of the actual delivery that will be agreed by the Customer with the Courier.
In the case of Multiple Orders, the products included in the multiple order can be divided by shipping method in the cart (e.g. home delivery/delivery by express Courier) and can be delivered at different times. In this case, the home delivery time is specified in the cart for each expected shipment and in any case before the Customer sends the order.
The Home Delivery time of each order (single or multiple) will also be indicated in the "Order completed successfully" email.
Home Delivery is usually carried out on working days, excluding Saturdays, during normal business hours. When calculating the Home Delivery times, neither public holidays nor Saturdays must be calculated.
For the resolution of any logistical or other problems that may arise in relation to Home Delivery, it may be necessary to contact the Customer.
In any case, when IBG entrusts the order's shipment to the Courier, the Customer is notified via text message and a "Shipping Confirmation" email. This email contains all the details relating to Home Delivery (e.g. list of Products shipped, Total Amount Due, specific forms of payment accepted by the Courier in charge of delivery, tracking number of the shipment linked to the Courier's website (if available), etc.).
8.7. Non-delivery or delay in delivery
The obligation to deliver will be fulfilled once the Products are in the physical possession of the Customer or control thereof is transferred to the Customer.
The risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to the Customer when the Customer or a third party designated by them and other than the carrier, enters into physical possession of the Products.
In the event that the purchased Product is not delivered or is delivered late with respect to the delivery times indicated during the purchase process and in the Order Registration Confirmation email, the Customer, pursuant to art. 61 of the Italian Consumer Code, will prompt the Seller to make the delivery within an additional period appropriate to the circumstances (" Additional Period pursuant to art. 61, paragraph III, Italian Consumer Code"). If this Additional Period expires without the Products having been delivered, the Customer is entitled to terminate the contract (" Termination of the contract under art. 61, paragraph III, Italian Consumer Code"), without prejudice to the right to compensation for damages. The Customer is not obligated to grant the Seller the Additional Period pursuant to art. 61, paragraph III, Italian Consumer Code ("Cases Excluded") and may immediately terminate the contract if:
- the Seller has expressly refused to deliver the Products;
- compliance with the delivery time indicated during the purchase process and in the "Order Registration Confirmation" email is deemed essential, taking into account all the circumstances that accompanied the conclusion of the contract;
- prior to the conclusion of the contract, the Customer has informed the Seller that the delivery must be made by a specified date.
The Customer must notify the Seller of the contract's termination at the addresses indicated in the "Customer Service" section of the Site. In the case of Termination of the Contract pursuant to art. 61, paragraph III, of the Italian Consumer Code, or Resolution in Excluded Cases, the Seller will reimburse the user, without undue delay, the Total Amount Due, if already paid, or will not ask for payment, if not yet paid, as per the procedures indicated in the "Product Availability" section.
In any case, the Seller undertakes to promptly notify the Customer by email of the delay in delivery, at the same time indicating the new delivery time, if available, which must be accepted by the Customer by email. In case of a delivery delay equal to or greater than 10 days, the Seller also undertakes to reimburse the Customer for delivery charges and any other costs requested, as well as for "Additional Delivery Services" or other services purchased by the latter, immediately and in any case within 10 days of the request or, alternatively, to give the Customer a discount voucher equal to the value of the delivery costs paid by the Customer that can be spent on the Site within 3 months.
9. Payment Methods
The Products purchased on the Site can be paid for using the Payment Methods described in the following paragraphs. Some Payment Methods may not be usable due to the type of Product purchased and/or the method of delivery or shipment. The Payment Methods actually available to the Customer in relation to each Product will be specifically indicated during the purchase process.
Payments available for orders with Customer Home Delivery:
9.1. Credit card on delivery
9.2. Pay by link
9.3. Cash on delivery
9.4. Bank Transfer
10. Right of withdrawal
The Customer has the right to withdraw from the Product purchase contract without incurring costs other than those directly incurred in returning the goods, as provided for in this section and without having to provide any reasons, within seven calendar days ("Withdrawal Period") starting:
- in the case of an order for a single Product, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the material possession of the Products;
- in the case of a Multiple Order with separate deliveries, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the material possession of the last Product;
- in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires the material possession of the last lot or piece.
In the event that, the right to withdraw is not applicable, this exclusion will be specifically and expressly communicated in the Product Data Sheet and during the purchase process and, in any event, before the user takes steps to submit the order.
10.1. Procedures for withdrawal
To exercise the right of withdrawal, the Customer must inform IBG, before the expiry of the Withdrawal Period, of its decision to withdraw. To this end, the Customer can:
- use the online return form in the order history for registered users or the link "track your order" in the footer of the Site and select the return request button on the product/s concerned; the reason for the return will be asked via the drop-down menu and, if necessary, more information such as photos of the product. Following receipt of the return request, IBG will promptly send the Customer confirmation of receipt of the Online Declaration of Withdrawal by email, with the relevant times (date/time of receipt);
- submit any other explicit declaration of their decision to withdraw from the contract ("Declaration of Withdrawal"). The Declaration of Withdrawal must be sent by registered mail to INTERNATIONAL BUSINESS GROUP (MAJESTIC) L.L.C., Al Maktoum Street, MKN 30628 -95105, P.O. Box 006422, Dubai. In the event that the Customer makes use of the Declaration of Withdrawal, they are invited to indicate in the Declaration of Withdrawal the order number, the Product(s) for which they intend to exercise the right of withdrawal, and their address.
Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with the Customer, it is in the Customer's interest to use a durable medium when communicating their withdrawal to IBG.
10.2. Returning the product in case of withdrawal
The Product, properly packaged and protected, must be sent to IBG at the Customer's expense without undue delay and in any case within 7 calendar days from the date on which the Customer informed IBG of their decision to withdraw through a carrier of the customer's choice.
The Consumer is liable for any diminished value of the goods only where that results from handling of the goods in any way other than what is necessary to establish the nature, characteristics and functioning of the goods. The Product may be tried, tested or checked, but must not have been used; it must therefore be stored with normal diligence and returned intact, perfectly suitable for its intended use and free from signs of wear or dirt, completely assembled, accompanied by all accessories and leaflets, with identification tags and labels (where present) still attached to the Product and intact and not tampered with.
The Products sold on the Site are original and are shipped in their authentic packaging; when returning them, the Products must be returned as received, possibly in their original packaging, and including any accessories (e.g. cables, batteries, manuals, etc.) and/or elements that form an integral part thereof.
Furthermore, the withdrawal applies to the Product in its entirety. It cannot be exercised in relation to parts and/or accessories of the Product.
The Standard Instructions on Withdrawal, containing information on exercising the right of withdrawal, are made available to the Customer on the Site before the conclusion of the contract, through the "Right of Withdrawal" link and attached to the "Order placed successfully" email.
10.3. Ineffectiveness of the withdrawal and charges to be borne by the Customer
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation and/or the Product is not returned intact, completely assembled and/or accompanied by its accessories and/or elements that form an integral part thereof (e.g. cables, batteries, manuals, etc.), it will not result in the termination of the contract and, consequently, will not give the right to a refund of the amount paid by the Customer for the Product. IBG will notify the Customer by email within 5 working days of receipt of the Product, rejecting the request for withdrawal. If the Product has already been received by IBG, it will retain it in order for the Customer to collect it which must take place at the expense and under the responsibility of the Customer.
In the event that the Product for which the withdrawal has been exercised has diminished in value as a result of handling the goods in any way other than what is necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to this decrease in value. IBG will notify the Customer, by email, of the circumstances and the consequent reduced refund amount, within 5 working days of receipt of the Product, providing the same, in the event that the refund has already been paid, with the bank details for the payment of the amount owed by the Customer due to the diminished value of the Product.
11. Legal Guarantee of Conformity
All products sold on the Site are covered by the Legal Guarantee of Conformity the Governing Law applied to the specific sale. ("Legal Guarantee").
11.1. Who it applies to
The Legal Guarantee is reserved for consumers. Therefore, it applies only to Customers who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity in which they are involved.
11.2. When it applies
IBG is liable to the consumer for any defect found when the product is delivered and which occurs within one year of such delivery. The defect must be reported to the seller, under penalty of voiding the guarantee, within two months from the date on which it was discovered
11.3. What is considered a defect
Something is considered a defect when the purchased good:
- is not fit for the purpose for which goods of the same type are usually made;
- does not comply with the description made by the seller and does not possess the qualities of the goods that the seller presented to the consumer as a sample or model;
- does not present the usual qualities and features of a similar product of the same type, which the consumer can reasonably expect, taking into account the declarations made in advertising or labelling;
- is not suitable for the particular use intended by the consumer and which was brought to the attention of the seller at the time the contract was concluded and which the seller accepted.
Any failures or malfunctions caused by accidental events or through the fault of the Customer or any use of the product that does not comply with its intended use and/or as provided in the technical documentation attached to the product are therefore excluded from the scope of the Legal Guarantee.
11.4. What to do in case of a defect
In the event that a defect potentially affects the product purchased on the Site, during the validity period of the Legal Guarantee, the Customer must send a specific communication to IBG, using the Online Assistance Service from within their own "Order details", accessible via the "Order History" section.
IBG reserves the right to ask the Customer to attach the purchase invoice and/or transportation document or another document proving the date of the purchase made. The Customer Service will promptly reply to the Customer's communication, indicating the next steps they will have to take.
11.5. Remedies available to the Customer
In case of a defect duly reported within the time limits, the Customer has the right:
- primarily, to the free repair or replacement of the goods, at their discretion, unless the requested remedy is objectively impossible or excessively expensive compared to the other remedy;
- secondarily (i.e. in the event that the repair or replacement is impossible or excessively expensive, or the repair or replacement has not been carried out within a reasonable time frame, or the repair or replacement previously carried out has caused significant inconvenience to the Consumer), to a price reduction or the termination of the contract, at their discretion.
The requested remedy is excessively expensive if it incurs unreasonable charges against the seller compared to the alternative remedies that can be carried out, taking into account i) the value the good would have if there were no defect; ii) the extent of the defect; iii) the possibility that the alternative remedy might be carried out without significant inconvenience to the Consumer.
12. Manufacturer's Conventional Guarantee
The products sold on the Site may, depending on their nature, be covered by a conventional guarantee issued by the manufacturer ("Conventional Guarantee"). The Customer can only enforce this guarantee against the manufacturer. The conditions of application of the Conventional Guarantee depend on the individual manufacturer and are indicated in the so-called guarantee certificate contained in the product packaging.
The Conventional Guarantee is voluntary and does not add to, replace, limit, affect or exclude the Legal Guarantee.
13. Additional Assistance Services for a fee
The Site does not currently contain a provision for the sale of additional after-sales assistance services.
14. Customer Service and Complaints
It is possible to request information, send communications, request assistance or submit complaints by contacting Kartell via the Site by accessing the "Online Customer Assistance Service" section. Kartell will respond to complaints by email or post within a maximum of 5 working days.
15. Customer Service and Complaints
The purchase contract concluded through the Local Division Page of Site is governed by by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
16. Dispute resolution
In the event of a dispute arising from the interpretation and/or application of the General Terms and Conditions of Sale hereof, the courts of Dubai, United Arab Emirates shall have exclusive and mandatory jurisdiction.
Last update: 9th November 2023
